Shipping

At UNTAG, we understand the importance of timely and reliable delivery of your orders. We work with PostNL, DHL, and DPD to make sure your parcels are delivered as fast as possible. Once you've placed your order you will receive a tracking code via e-mail. We always ship our packages discreetly and without any logos visible. We only show the required postal code, house number and city as the sender details.

Shipping costs

We offer free shipping on all orders above €75 within the Netherlands, €100 for Belgium, Germany, France, Austria and Luxembourg. For orders below €100 and for other countries a small shipping fee will be applied.

For international orders, the shipping fee will vary based on the destination of the order. This price will be indicated at checkout.

Delivery time

We aim to dispatch all our orders within the same day during weekdays when ordered before 23.45. Delivery times for orders within the Netherlands are typically 1-2 business days. Delivery to Belgium and Germany takes 2-5 working days after dispatch. Delivery to all other European countries takes 5-8 business days.

Shipments outside Europe may take 8-16 business days to ship. Please note that your shipment might experience some delay at customs.

Shipping methods per country

Below is a list of the different shipping methods per country. If your country of destination is not listed, this means that we will send the package with PostNL, after which it will be handed over to the local postal company abroad. You can then access the tracking page of your local postal company via your PostNL tracking code.

Within Europe:

Netherlands: PostNL. Parcel post, letterbox post or pick up at PostNL point.

Belgium: DPD. Parcel post or pick up at a DPD parcel point.

Germany: DHL. Parcel post or pick up at a DHL parcel point.

France: DPD. Parcel post or pick up at a DPD parcel point.

Spain: PostNL. Parcel post.

Denmark: DPD. Parcel post or DPD parcel point.

Finland: DPD. Parcel post or DPD parcel point.

Greece: PostNL. Parcel post.

Ireland: DPD. Parcel post or DPD parcel point.

Italy: PostNL. Parcel post.

Poland: DPD. Parcel post or DPD parcel point.

Portugal: PostNL. Parcel post.

United Kingdom: PostNL. Parcel post.

Sweden: DPD. Parcel post or DPD parcel point.

Outside of Europe:

United States: PostNL. Parcel post.

Canada: PostNL. Parcel post.

Australia: PostNL. Parcel post.

If you choose to have a product delivered by registered mail or to another address, additional costs will be charged. Please make sure that your name and address are filled in completely and correctly so that the postal company can deliver your package without any problems.

Returns Policy

At UNTAG, we are committed to providing our customers with the highest quality products. If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of receipt for a full refund.

To be eligible for a return, the items must be in their original condition and packaging. This means that the items have not been damaged, soiled, washed, altered or worn and that all tags or labels are still attached to the item. Prosthetics must be returned in the original packaging for hygienic reasons. If the item has been used or damaged, it will not be eligible for a return.

To initiate a return, please register your return via our return portal. There you can create a returns label for your return.

1. Go to: https://UNTAG.montareturns.com/

2. Enter your order number and e-mail address to start the return process.

3. Select the items you want to return and choose your return reason.

4. Choose your preferred method of refund.

5. Choose your preferred shipping method.

6. Check your details and confirm your return.

7. Pack your product in the original box or other sturdy packaging. Add our return form or the old packing slip to your return package - click here to download our return form. Another indication of your name and order number is also sufficient.

PLEASE NOTE: we cannot process the return without an indication of origin.

8. Send your return package.

* If you do not have an account, cannot log in or do not want to create an account, you can send your item to us without registering it as a return - see the address below. If you do not want to use our return portal, you can return your package at your own expense to:

UNTAG
Visseringweg 3A
1112AS Diemen
The Netherlands

Refund

If you have returned your items in good condition, we will refund the amount paid or settle the amount paid within 30 days. We will refund your money using the same payment option you used to pay for your purchase. If you paid with a credit card, we will refund the amount to the credit card that was used to pay.

If you have any questions or concerns about our shipping & returns policy, please don't hesitate to contact us at service@untag.com